Your security is our priority
Protecting your investments from fraudsters is of utmost importance to us.
- We have robust measures in place to help combat fraud and cybercrime
- We have a team of cybersecurity and fraud prevention experts to protect your data and investments.
- Our online Customer Centre uses the latest security features which we continually review to keep us one step ahead of fraudsters and emerging threats.
Improve your general fraud awareness
Our interactions with you
We will
- Always notify you if we receive a request to change your personal information, such as your mobile number, address, or email address.
- Ask you to log in to online services (the Online Customer Centre) via a secure website (check the padlock icon next to the website address bar).
- Use a series of security checks when you log into the Online Customer Centre – such as a memorable picture and phrase.
- Send withdrawal funds (limited to £75,000) to a previously verified bank account.
- Use two-factor authentication when undertaking transactions via the Online Customer Centre, such as withdrawals.
We will never
- Call or email and ask you to share your online account details, such as your password and memorable information.
- Send you an email asking you to update personal details via a link or asking you to confirm your identity by asking security questions, e.g., what is your date of birth etc.
- Call or email you to confirm your full bank account number or your debit card details.
- Ask you to carry out ‘test’ transactions online.
- Call you (without a previous conversation with you first) and ask you to initiate a withdrawal from your account.