Ensuring your investments are kept safe
Much like banking apps, the Quilter app uses the latest security software to ensure your investments are kept safe. If you encounter any of the security related error codes while using our app, we suggest reaching out to your mobile phone provider initially, as we are unable to provide technical assistance in this regard. However, if you have any concerns, please know we are here to assist you.
To keep your Quilter investments safe, our mobile app may stop running if any of these errors occur. This is one of many controls we have in place to ensure your investments held on our platform are kept secure.
Error codes and descriptions
Our independent security experts have provided the following descriptions on what these error codes relate to.
If the error code you’re seeing isn’t listed below, please make sure you’re on the latest version of the Quilter app. You can do this by going to the Apple App Store or Google Play.
The Quilter app security has been rigorously tested in the same way we test all our systems, as well as externally validated. We’ve built in the following security features to give you peace of mind, whenever you access your accounts:
- Phone biometrics
- Automatic log out
- End-to-end encryption
For more information about keeping yourself safe online, visit our dedicated Keeping you safe online page.