Quilter maintains programmes for Operational Resilience, including Business Continuity Management and IT disaster recovery. This ensures that client data and critical business services will be recovered in the event of a major incident.
This programme is overseen at Board level along with a documented record maintained on an annual basis for our regulators. We require that business continuity plans are maintained, detailing critical business services and applications, tasks and dependencies. Quilter maintains Incident and Crisis Management Plans with a supporting team that can be invoked following an incident.
Business continuity plans are reviewed, as a minimum, annually and updated following any changes within our business.