We have a robust process in place for judging when details of a fund change should be shared with customers. The process is aligned to FCA guidelines and comparable to other providers in the UK. We will only write to customers about a material change to a fund for example when:
- The fund charges are increasing
- There’s a material change to the fund or its objective
- The fund is merging or closing
- The fund name is changing and this may make the fund hard to recognise on websites or in other communications.
We send fund event alerts to advisers by email at the earliest opportunity to give them as much time as possible to prepare before their clients receive their own notification. The email provides a link to a webpage which contains further details on the fund event once they’re available, for example:
- Key dates
- Impact on existing instructions (regular contributions, phased investments etc)
- Any changes to the fund’s risk profile, objective or charging structure.