Similar to the security method used by many banks, when clients carry out certain transactions (such as if they forget their password), to check it’s a genuine request we’ll send them a code to enter into a box on the screen.
Clients will be asked for a code each time they carry out an activity which requires additional security checks, such as if they would like to update their email address. The codes are unique, so each time they carry out one of these activities they will receive a new code.
The Quilter app has in-built security features to give your clients peace of mind, whenever they access their accounts. This includes use of phone biometrics, automatic log out and end-to-end encryption.