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Practical communication issues

How we can help you manage your day-to-day better

Whether you find completing forms challenging, or you’re dealing with somebody else’s finances, we provide lots of ways to get in touch.

Choose from the options below to find out more.

I am a carer

If you are a carer contacting us on behalf of one of our customers we will be happy to discuss the account and our processes in general terms.

I don’t have internet access

You don’t need to have internet access to be a Quilter customer.

I find forms challenging

An unfamiliar form can be daunting, but there are lots of processes these days that don’t need a form at all.

I have no financial adviser

We are happy to deal directly with you if you do not have a financial adviser (or even if you do).

I want someone I trust to act on my behalf

This might be a relative, a friend, or someone acting in a professional capacity such as a solicitor.

I worry about my English language skills

If English is not your best language you may prefer not to have to use the phone to contact us.

Neurodivergence support

ADHD

If you have, or suspect you may have, ADHD you may find these notes helpful in preparing for your call to us.

ASD/Autism

You may find these notes helpful in preparing for your call to us.

Dyslexia

Need additional help reading your documents?

Looking for something more specific?

We’re here to help. So, if you can’t find what you’re looking for, please get in touch and we'll do our very best to help you.

Contact us