Since May 25 2018, organisations processing personal data must comply with new EU rules known as the General Data Protection Regulation (GDPR). It strengthens the security of your personal information and reinforces the obligations of those who hold it.
We have always taken great care with the guardianship of the information entrusted to us by our customers. We welcome the broader protection and enhanced rights that the GDPR gives you over the way we use your personal data, a list of which can be seen below.
The right to be informed
You have the right to be informed about how and why we collect your personal information, what we use it for, how long we will keep it and who it will be shared with. We provide this information in our privacy notice page.
The right to update or correct your personal information
Where any of your information is incorrect, you have the right to tell us to correct it promptly. If your information is incomplete you can ask us to correct this too.
The right to object to the processing of your personal information
If we are using your information for business purposes you may be entitled to object. For example, if we are using your information for direct marketing we will stop doing so if you object. However if we are using your information to meet our legal obligations we may have to continue to do so even if you object.
The right to restrict processing of your personal information where appropriate
In certain circumstances you have the right to request that we restrict the processing of your personal information. For example, where you might need the information for legal proceedings.
The right to delete your information
In certain situations you have the right to have some or all of the information we hold about you deleted. For example where the personal data is no longer necessary in relation to the purpose for which it was originally collected.
The right for a copy of the personal information we hold about you
You have the right to ask what information we hold about you, why we hold it, how it is processed, whether we share it with others, and how long we keep it. If you wish to request a copy of the personal information we hold about you, please use our data subject access request form.
The right of data portability
In certain circumstances you have the right to ask us to transfer your data electronically to another provider in order to make it easy for you to switch providers.
The right to object to automated decision making and profiling
We may use automated systems to make decisions about whether you are eligible for a particular product or service. If we make an automated decision that you are unhappy with, we will always allow you to request more information and will make sure there is proper human involvement.
More information about your data protection rights can be found on The Information Commissioner’s Office (ICO) website.
Exercising your Individual Rights
If you wish to request a copy of the personal information we hold about you, please use our data subject access request form.
More information about your data protection rights can be found on the Information Commissioner’s Office (ICO) website as well as on other regulators’ websites.
If you would like to write to us, our postal address for data protection matters is:
Data Guardian
Quilter
SUNDERLAND
SR43 4JP
However, we have adopted a flexible model for working so please note that written communications will take longer to respond to.
Correcting or updating your personal information
Please contact:
Quilter Customer Service Centre
Call: 0808 171 2626
Post: Quilter, SUNDERLAND SR43 4JP.
Data Subject Access Requests
You can request a copy of the personal information we hold about you by using our data subject access request form.
Alternatively you can make a request by post or email:
Post: Data Controller, Quilter, SUNDERLAND SR43 4JP.
Email: QIPDataGuardian@quilter.com
Restriction and Deletion of Personal Information
If you have concerns about the processing of your personal data, or would like to request its deletion, you can contact us with details of your request by post or email:
Post: Data Controller, Quilter, SUNDERLAND SR43 4JP.
Email: QIPDataGuardian@quilter.com
Automated Decision Making
If you would like more information about an automated decision, you can contact us by post or email:
Post: Data Controller, Quilter, SUNDERLAND SR43 4JP.
Email: QIPDataGuardian@quilter.com
Complaints
If you wish to make a complaint about how we have handled your personal data, you can write to our Group Data Protection Officer who will investigate the matter.
The Data Protection Officer, Senator House, 85 Queen Victoria Street, London, EC4V 4AB.
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to our regulator: