Looking for more general support?
Our contact centre wants to ensure our vulnerable customers along with urgent queries and calls are prioritised, therefore please use this page and the Support Hub when you have questions about the platform. These resources are currently the quickest and easiest ways to find information.
There are three service status categories that we use to help you track the progress we’re making.
Under investigation
Issue has been raised/verified or the solution is in the design/build/test phase.
Update scheduled
A solution has been assigned to a release.
Resolved
Issue has been fully resolved
Latest service updates
This table is the most up to date source of information and is also the main service status resource for our customer service centre and field-based colleagues.
| Service area | Summary | Description | Recommended action/next steps | Status |
| Reporting | Producing Uscan reports for certain client scenarios |
Uscan account transactional reports work in a particular way for the following scenarios, which can affect some of the valuation, performance and return figures and charts within them: Payments being made to closed/closing funds, ISA mergers and PAYE tax payment on pension income. |
You can find out more detail about how the reports are affected for accounts in these scenarios here. This page also highlights the support we have to help you with reports for these clients. We are aiming to ensure the reports work as expected as soon as possible. |
Under investigation |