Important information
To satisfy the deadline dates below, we must receive a complete application, with no outstanding information requirements and payment (where appropriate). For transfers in, this includes a full breakdown of the transfer being provided by the transferring scheme.
Trades in progress
If there are trades in progress on your client’s account when we attempt to place your client’s instruction, we will wait until these have cleared before placing the new instruction.
This may impact instructions submitted to us close to the deadlines shown below. To reduce the likelihood of any delays, please submit any business as far in advance of the deadline as possible.
Please note that in some circumstances these deadlines will be different to previous years.
Cash
The following deadlines are the dates which give you the utmost assurance that payments will be processed in time for tax year end. For some transactions, if your client’s money is already invested within one of their tax wrapper’s cash accounts, these transactions can complete after the deadlines below. For more information about our cash accounts, please see straightforward cash management.
PROMPT
The majority of our processes can now be completed online, meaning your clients' transactions get completed straight through and as quickly as possible. For any transactions that can’t be completed online please use PROMPT, our online mail processing tool, to ensure your instruction goes straight into our relevant processing team.
Tranche payments
Check the bank's payment limits - if they are below the contribution amount, your client could ask the bank to increase the limit, or consider sending the contribution in tranches. Ensure that there are enough working days for all tranche payments to arrive before the tax year end. Alternatively, use CHAPS for faster processing.
How do I guides
Find out more about account management processes online with our How do I use the platform guides. These contain step by step instructions such as How do I set up a new collective retirement account with an investor lump sum and regular employer contribution?
