Helping you deliver good customer outcomes

An investment platform can be used by a wide range of customers. To ensure our propositions support our customers through their lifecycle as their needs change, we group investors into five different segments depending on their life stage, as shown in the diagram below.

To meet these needs, our products and services are designed to adapt and evolve with our customers as their circumstances change. Our range of wrappers support customers throughout their life, with the ability to combine our platform's different features and functionality in different ways to deliver value to each of our customer segments.

We also produce simple target market statements for each of our products and services.

We assess our value for customers against seven pillars, which correspond closely with the FCA’s nine areas of focus for platform suitability:

1. Platform strength and service
2. Wrapper range
3. Cost and charges
4. Fund range and asset classes
5. Functionality, support and tools
6. Accessibility Features
7. Governance

As well as being fairly priced, Quilter’s Platform offers significant features that are not always available on many competitor platforms. Many of these provide extra value for your customers, such as: 

• our market leading multi-member family discount, Family Linking
• many of the best fund deals in the market with no additional transaction costs
• smart trading that reduces clients’ time out of the market.

As well as assessing the value of our Platform, we have also assessed the value of our managed portfolio service, WealthSelect, and clarified the target market. This analysis can be found in Section 3.

Pre-sale

For new business and top-ups, we provide a Costs and Charges Statement at the end of our existing illustrations, accessible as usual when processing an application on our platform.

For fund switches, we provide access to a range of generic Costs and Charges Statements which can be used in conjunction with detailed fund cost information, which we make available via our fund suitability tool.

Consolidating client assets onto one platform and outsourcing investment management could significantly reduce the administrative burden that regulations bring. With this in mind, we offer a range of multi-asset solutions, including the WealthSelect Managed Portfolio Service.

Post-sale

For clients investing on the platform, we meet advisers’ disclosure requirements by enclosing the annual costs and charges statement with their quarterly statement once a year. To help your clients keep track of the new documentation, we recommend registering for our online Customer Centre, where they can get regular valuations, access fund documentation, and retrieve any of their platform documents.